Shipping policy

At Eagle Ray, we aim to deliver your orders promptly while ensuring a smooth and hassle-free experience.

Shipping Charges

  • Orders ₹999 & above: Free Shipping
  • Orders ₹999 & below: Standard shipping fee of ₹99
  • Cash on Delivery (COD): Additional fee of ₹99 applies on all COD orders

Shipping & Delivery Timeline

  • Orders are shipped within 1–3 business days (Monday to Friday) from the date of order.
  • Once shipped, tracking details will be shared via your registered email.
  • Delivery typically takes 3–7 business days post-dispatch, depending on your location and pin code.

Undelivered Orders

If your order cannot be delivered due to:

  • Incorrect shipping address
  • Missed delivery attempts

The package will be returned to our facility. Once received:

  • Prepaid Orders: We will either re-ship the product or issue a Gift Card for the order value, in accordance with our Refund Policy.

Order Cancellation Policy

  • Once an order is placed, it cannot be cancelled from our end.
  • If you placed an order by mistake or need urgent support, please contact us immediately.

Damaged or Defective Items

If you receive a damaged or defective product:

  1. Take a clear picture of the damaged item
  2. Contact us via Instagram DM @eagleray.in within 2 days of delivery

Our team will review the issue and assist you with the next steps.

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